Gillbean Customer Terms

Effective date: 27th March 2026

These Gillbean Customer Terms (“Terms”) apply to the sale by Gillbean Limited (“Gillbean”, “we”, “us”, “our”) of ClickUp subscriptions and any related onboarding, implementation, configuration or training services that Gillbean expressly agrees to provide in writing.

Gillbean Limited
Garadice House, 3–4 Fairview, Dublin 3, D03 X0Y5, Ireland
Email: eoin@gillbean.com

1. About Gillbean

Gillbean is an authorised reseller and services partner for ClickUp products in authorised territories. Gillbean is not the software owner or software platform operator.

2. What Gillbean provides

Gillbean may provide, if stated in an Order Form:

  • resale of ClickUp subscriptions;

  • onboarding;

  • implementation;

  • configuration;

  • training; and

  • other professional services expressly described in an Order Form or statement of work.

Unless Gillbean expressly agrees otherwise in writing, Gillbean does not provide:

  • software hosting;

  • software maintenance;

  • software availability commitments;

  • uptime or service level commitments;

  • product bug fixes; or

  • ongoing helpdesk or second-line product support.

3. ClickUp terms apply to the software

Customer and all end users must accept and comply with ClickUp’s then-current Terms of Use as a continuing condition of access to and use of the software.

ClickUp Terms of Use:
https://clickup.com/terms

If Customer uses ClickUp AI or other ClickUp add-on products, any applicable ClickUp product-specific terms will also apply.

As between ClickUp and Customer, the ClickUp terms govern the software, subscriptions and ClickUp-provided services unless Customer has entered into a separate written agreement directly with ClickUp.

Gillbean does not accept the ClickUp Terms of Use on Customer’s behalf and has no authority to alter, remove or negotiate those terms on ClickUp’s behalf.

4. Orders

A binding contract between Gillbean and Customer is formed only when:

  1. the parties agree an Order Form or other written order document incorporating these Terms; and

  2. Gillbean expressly accepts that order in writing.

Any quotation, proposal, pricing sheet or order details document marked “subject to contract”, “not an offer”, “not acceptance”, or similar wording is for discussion and procurement purposes only and is not binding unless Gillbean expressly accepts it in writing.

5. Fees and payment

Customer shall pay the fees stated in the relevant Order Form or invoice, in the currency stated there.

Unless otherwise stated in writing:

  • fees are payable in advance;

  • fees are exclusive of VAT and any other applicable taxes or duties;

  • late payment may result in suspension of services and/or suspension or loss of access to the software; and

  • fees are non-refundable except where required by applicable law or expressly provided under the applicable ClickUp terms.

6. Licence position

Customer receives only a non-exclusive, non-transferable, time-limited right for authorised end users to access and use the software during the applicable subscription term and strictly subject to:

  • the Order Form;

  • these Terms; and

  • the ClickUp Terms of Use.

No ownership rights in the software, documentation or related intellectual property pass to Customer.

7. Support and service responsibility

Gillbean acts only as reseller and, where agreed, onboarding / implementation / training provider.

ClickUp or its licensors remain responsible for the software itself, including its operation, hosting, maintenance, updates, core functionality and platform availability, in each case subject to the applicable ClickUp terms.

8. Data protection

Each party will comply with applicable data protection law, including:

  • the GDPR as applicable in Ireland;

  • the Data Protection Act 2018 (Ireland); and

  • where applicable to the customer relationship or processing, UK GDPR and the UK Data Protection Act 2018.

Personal data processed within the software environment will be governed by ClickUp’s privacy and data protection terms applicable to the software.

ClickUp Privacy Policy:
https://clickup.com/privacy

Gillbean acts as an independent controller only for personal data it separately collects and processes directly for its own business purposes, such as sales administration, onboarding coordination, implementation communications and training delivery.

9. Warranties disclaimer

To the maximum extent permitted by applicable law:

  • the software and any ClickUp-provided services are provided “as is” and “as available”;

  • Gillbean does not warrant that the software will be uninterrupted, secure or error-free; and

  • Gillbean gives no warranty, representation or undertaking regarding software performance, uptime, availability, merchantability, fitness for a particular purpose or non-infringement, except to the extent such exclusion is not permitted by law.

Any remedy relating to the software itself is limited to the remedy, if any, available under the applicable ClickUp terms.

10. Gillbean liability

Nothing in these Terms limits or excludes liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation; or

  • any liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, Gillbean’s total aggregate liability arising out of or in connection with any order, these Terms, or any related services shall not exceed the fees paid by Customer to Gillbean under the relevant order in the 12 months immediately preceding the event giving rise to the claim.

Subject to the first paragraph of this clause, Gillbean shall not be liable for any indirect, incidental, special, consequential or economic loss, or for any loss of profit, loss of revenue, loss of anticipated savings, loss of opportunity, loss of goodwill, or loss of data.

11. Term and termination

These Terms apply from the date a relevant Order Form is accepted by Gillbean and continue for the duration of the applicable subscription term and any agreed services period, unless earlier terminated.

Either party may terminate for material breach if that breach is not remedied within 30 days after written notice.

Either party may terminate immediately if the other party ceases trading, becomes insolvent, or enters liquidation, examinership, administration or a similar insolvency process.

On expiry or termination:

  • Customer’s right to use the software ends in accordance with the applicable ClickUp terms and the Order Form; and

  • all accrued payment obligations remain due.

12. Confidentiality

Each party shall keep confidential all confidential information disclosed by the other in connection with an order and shall use it only for the purposes of that order, except where disclosure is required by law or the information is already lawfully public.

13. Entire agreement and order of precedence

Each order consists of, in this order of precedence unless expressly agreed otherwise in writing:

  1. the Order Form;

  2. these Gillbean Customer Terms; and

  3. the ClickUp Terms of Use, insofar as they govern the software and ClickUp-provided services.

Nothing in these Terms gives Customer greater rights against ClickUp than ClickUp grants under its own terms.

14. Governing law

These Terms and any non-contractual disputes arising out of them are governed by the laws of Ireland.

The courts of Ireland shall have exclusive jurisdiction, except to the extent a mandatory law requires otherwise.